Bowbridge Publishing is a publisher and seller of books, prints and software. Our range of books includes ebooks, second hand books and new books available at reduced prices. This site offers secure online ordering for all products with the facility to download ebooks and software after purchasing...

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Bowbridge Publishing - Help Page

Welcome to our Help Pages

Ebook Frequently asked Questions
What is an Ebook?

Does it look like a real book?

Do I need Special Software to read the books?

Can I print the books?

Can I give copies of the book away?

Prints Frequently asked Questions
What Quality are the prints?

Can you guarantee that my prints won't fade?

How can I be sure that my Print will reach me in good condition?

Software Frequently asked Questions
Is the software easy to use?

What specifications does my computer need in order for it to work?

What support do I get?

General Questions
What is your refund policy?

How can I pay?

What are your delivery times?

What is Your Privacy Policy?


Ebook Frequently asked Questions

What is an Ebook?
Ebook stands for an electronic book. What this basically means is that it is a book which can be read on your computer screen.

Does it look like a real book?
Depending on how the book is produced it can look however the author/publisher wishes it to look. Our books look very much like traditional books. Please see some example pages below:

Do I need Special Software to read the books?
Different ebooks use different software packages. In order to read our books you will need adobe acrobat reader version 5 which can be downloaded for free from www.adobe.com.

Can I print the books?
Some ebooks can be printed and some cannot. Our ebooks are designed so that they can be printed if required.

Can I give copies of the book away?
When purchasing our books you just pay for one copy. You are very welcome to give it away as long as you do not keep a copy for yourself or you pay for a second copy. By helping us in this way it allows us to keep the quality of our products to a high standard and allows us to be able to publish more up and coming authors.

Prints Frequently asked Questions

What Quality are the prints?
The prints are produced to the finest quality on an Epson Photo stylus printer using specialist Epson ink and papers.

Can you guarantee that my prints won't fade?
The specialist pigment ink we use is guaranteed to be fade fast for at least 10 years. Keeping the prints away form direct sunlight will help them to last much longer than this.

How can I be sure that my Print will reach me in good condition?
The prints are sent out in cardboard envelopes to prevent them from postal damage. If the print is damaged in the post just send it back to us and we will replace it free of charge.

Software Frequently asked Questions

Is the software easy to use?
Our software is designed to be very simple to use. Each piece of software has a comprehensive help system and has a manual. Should you need extra help email us at
info@bowbridgepublishing.com and we will do our best to answer your queries as quickly as possible.

What specifications does my computer need in order for it to work?
All of our software is designed to work with all versions of Microsoft Windows. If you look at the specific details of each piece of software you will see all the information you need about the specifications for each piece of software.

What support do I get?
All support is currently email support. This can be achieved by emailing
support@bowbridgepublishing.com. Please quote the name of the piece of software you wish to get support for in the subject line. You will receive a response before the end of the next working day. We will endeavour to fix any problem as soon as possible and will keep you constantly updated with our progress.

General Questions

What is your refund policy?
If our products do not reach you in perfect condition return them to us and we will send you a replacement item.

How can I pay?
You can make secure online payments through our third party company Worldpay.com. You can send a cheque (made payable to Bowbridge Publishing) to 18 Bowbridge Lock, Stroud, Glos, GL5 2JZ, or you can pay by Paypal to
rachel@bowbridgepublising.com. If paying by cheque or Paypal please make sure that you include details of what you would like to purchase and your name and full address and email address.

What are your delivery times?
Within 24 hours of paying for an ebook or software download you will receive an email telling you where to download the file from. The prints and software on CD will be despatched within two working days of the order being placed. They will be posted using Royal Mail and would be expected to take up to 3 days for UK postage and up to two weeks for airmail delivery.
 

What is your Privacy Policy?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes:

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us on info@bowbridgepublishing.com.

 

Featured Products:

Books:

Coming of Age of the Chalet School
by Elinor M. Brent-Dyer


Ebooks:

Vegan Recipe Book
by Rachel Henderson


Easy Money management
by Rachel Henderson



© 2003 Bowbridge Publishing, 18 Bowbridge Lock, Stroud, Glos GL5 2JZ (UK) • Email us on: info@bowbridgepublishing.com
Please read our Privacy Statement and Terms & Conditions